We accept various payment methods, including Credit Card, Debit Card, PayPal, Afterpay, Klarna, and Bank Transfer.

If you have any issues with placing your order, please do let us know, and we'll be more than happy to walk you through it!

For our new customers, after they register, we will provide a 10% OFF discount code in their account.

Applying your coupon code is quick and easy! Here's how:

1. Add your desired items to your cart and proceed to Checkout.
2. Look for the "Discount Code" field on the checkout page.
3. Enter your coupon code exactly as provided and click "Apply".
4. Your discount will be reflected in your order total before payment.

Your coupon code may come from a variety of sources — including promotional emails, our website offers, or a code shared by our customer service team. All valid codes can be applied in the same way at checkout.

A few things to keep in mind:

·Coupon codes are case-sensitive — enter them exactly as shown.

·Only one coupon code can be applied per order.

·Codes may have expiration dates or specific terms — check the details when your code was issued.

If your code isn't working or you run into any trouble at checkout, don't hesitate to contact us via Live Chat or sales@misshow.com — we'll sort it out for you right away!

Absolutely. Your security is our top priority.

All transactions on Misshow are protected by SSL encryption and processed through trusted payment platforms including Credit/Debit Cards and PayPal — so your personal and financial information is always safe.

We're sorry to hear you're having trouble! Here are a few steps that often resolve payment issues:

1. Double-check your details — Verify your card number, expiration date, CVV, billing address, and zip code are all entered correctly.
2. Try PayPal — You can check out via PayPal even without an account using the guest checkout option.
3. Use a different card — If one card is declined, try an alternative credit or debit card.
4. Start a fresh order — Rather than retrying the same order, close it and begin a new one from scratch.
5. Contact your bank — For first-time purchases from international retailers, some banks may place a temporary hold on the transaction. A quick call to your bank can usually resolve this.

Please note: Even if your bank approves the charge, our payment processor may still decline it if it doesn't pass our security verification checks. This is an automatic process designed to protect our customers.

If none of the above works, please reach out to us — we'll do our best to help you complete your order.

WhatsApp: 4244960511

Email: sales@misshow.com

1. What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every 2 weeks without any interest.

2. How do I use Afterpay?

Just shop misshow.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy!

3. Where can I use Afterpay?

Afterpay can only be used on purchases made on misshow.com.

4. Can I use Afterpay if I’m a Canadian customer?

No, this service is only available for customers who live and reside in the US.

5. How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

6. What if I can’t pay an Afterpay installment?

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Payment Purchase Agreement here.

7. When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from misshow.com.

8. Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your cart value must be between $35 and $1,000 to use Afterpay on misshow.com.

9. How do I return an item purchased with Afterpay?

Please view our Return Policy for more information.

10. Where can I find out more about Afterpay?

Please visit the Afterpay website here for a comprehensive list of FAQs. You can check out Afterpay’s Privacy Policy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014.

Your total delivery time is made up of two parts: Production Time + Shipping Time.

Production Time Every Misshow dress is crafted to order by our skilled tailors — no off-the-rack shortcuts. Here's what to expect:

·Wedding dresses: 4–7 weeks

·All other dresses (bridesmaid, prom, formal, etc.): 1–4 weeks

Rush order options are available on select styles — check the individual product page for details.

Shipping Time Once your dress passes our quality inspection and leaves our warehouse, delivery typically takes:

·Expedited shipping: 3–7 business days

·Standard shipping: 9–15 business days

We ship from warehouses in both the U.S. and China, so actual delivery time may vary slightly by destination.

Here's What Happens After You Place Your Order:

1. Order Confirmation — You'll receive an automatic confirmation email right away. If you need to make any changes, please contact us within 24 hours.
2. Order Review (1–4 business days) — Our team carefully reviews every order for sizing, address accuracy, and other details before passing it to our tailors.
3. Production — Your dress is cut and sewn from scratch by our experienced tailors.
4. Quality Inspection & Dispatch — Before shipping, every dress goes through a thorough quality check.
5. Delivery — Your order is on its way!

Need It by a Specific Date?

Leave a note with your required date at checkout — our team will prioritize your order and follow up to confirm. You're also welcome to contact us before ordering and we'll advise on the best timeline for you.

There are several convenient ways to stay updated on your order status:

1. Track via Your Email

After placing your order, you'll receive an automatic order confirmation email. Once your dress has been dispatched, we'll send a shipping notification email with your tracking details.

Simply click "View Your Order" in that email to check your latest delivery status.

2. Track via Your Misshow Account

If you created an account at or before checkout:

• -Log in at misshow.com and go to My Account → Order History
• -Select your order to view its details
• -Find your tracking number and click the carrier link to track your shipment

Please note: The full order status timeline is only available via the link in your shipping confirmation email.

3. Haven't Received a Tracking Number Yet?

Tracking information becomes available once your order has been shipped. If you haven't received any shipping updates after your expected processing time, please don't hesitate to get in touch — we'll look into it right away.

We offer worldwide shipping. For a list of specific countries and regions eligible for shipping, please refer to the options available at checkout.

Shipping fees vary depending on your destination and the total weight of your order. The easiest way to get an accurate shipping cost is to:

1. Add your desired items to your cart
2. Proceed to Checkout
3. Enter your shipping address — your available shipping options and exact costs will be displayed before payment

We offer two shipping methods:

Expedited Shipping — faster delivery, higher rate

Standard Shipping — longer transit time, more economical

Rates are calculated automatically at checkout based on your location and order weight.

Sales Tax & VAT

All prices displayed on Misshow are exclusive of sales tax and VAT. We do not collect or charge any sales tax or VAT at checkout — what you see is what you pay on our end.

Import Duties & Customs Fees

Depending on your country, your local customs authority may apply import taxes or duties when your order arrives. These charges:

• -Vary by destination country and order value
• -Are determined solely by your local customs office
• -Are the responsibility of the customer to pay upon delivery

Unfortunately, we're unable to predict, control, or cover these fees on your behalf. We recommend checking with your local customs office if you'd like an estimate before placing your order.

Yes, we can deliver to PO Boxes — but with one important limitation:

PO Box delivery is only available via Standard Shipping. Unfortunately, Expedited Shipping cannot be used for PO Box addresses due to carrier restrictions.

If you'd like faster delivery, please provide a physical street address at checkout to ensure your order arrives without any issues or delays.

Please double-check your address before placing your order — an incomplete or incorrect address may result in delivery failure or additional delays.

We understand how important your event is, and we'll do everything we can to help.

If you're working with a tight deadline, please contact us as soon as possible with the following details:

1. Your event date
2. Your order number (if you've already placed an order)

Our team will review your timeline and advise on the best available options, including whether rush production is feasible for your order.

No need to panic — but please act quickly!

Address changes can only be made before your order enters production or is dispatched. Contact us as soon as possible with your correct shipping address and we'll update it right away.

Tip: Your order confirmation email (sent automatically after purchase) includes your shipping address. We recommend double-checking it immediately after placing your order so any errors can be caught early.

Unfortunately, once your order is in transit, we're unable to modify the delivery address on our end — the package will continue to the original address provided at checkout.

However, you may be able to request an address change directly with the carrier. We recommend:

1. Locating your tracking number from your shipping confirmation email
2. Contacting the courier company directly with your tracking details
3. Requesting a delivery address update or redirect — availability varies by carrier

To avoid this situation in the future, please double-check your shipping address immediately after placing your order. If you spot an error, contact us right away before your order ships.

If you didn’t receive the dress within the time frame stated on the receipt, please contact us via LiveChat or by email at sales@misshow.com for further assistance.

Before reaching out, here are a few steps that often help locate a missing package:

1. Check around your property — front door, mailbox, side entrance, garage, or any sheltered spots where a delivery driver may have left the package.
2. Ask your household or neighbors — someone at home or a neighbor may have accepted the delivery on your behalf.
3. Check with your building management — if you live in an apartment or gated community, check with your leasing office or central receiving area.
4. Contact your local carrier — reach out to the delivery company directly with your tracking number. They can provide a more detailed delivery report, including GPS confirmation or a photo of the drop-off location.

Please note: Carriers occasionally mark packages as delivered 1–2 days before actual delivery. If you've just received the delivery notification, we recommend waiting 24 hours before taking further action.

There are a few common reasons this can happen:

• -The shipping address entered at checkout was incorrect or incomplete
• -The package was unclaimed or unavailable for delivery after multiple attempts
• -The recipient information didn't match carrier records

Here's what to do:

1. Contact the carrier (FedEx, USPS, DHL, etc.) with your tracking number to confirm the reason for the return and whether a re-delivery is possible.
2. Reach out to us — once we're notified that your package has been returned, we'll work with you to arrange reshipment to a corrected address.

Please note: Reshipment may incur an additional shipping fee depending on the circumstances. Our team will advise you on the next steps once we've reviewed your case.

Full policy also available at: https://www.misshow.com/policies/refund-policy

At Misshow, we want you to love your dress. If something isn't right, here's everything you need to know about our return, exchange, and cancellation policies.

1. Return Policy

Return Window: Within 30 days of delivery

To be eligible, items must be:

• Unworn, unwashed, and unaltered
• Free of damage, lint, and hair
• In original packaging with all tags attached

The following items are NOT eligible for return:

• Custom orders (custom color, size, style, or special requirements)
• Accessories (jewelry, veils, gloves, shoes, headpieces, wraps, garment bags, etc.)
• Intimate items (corsets, petticoats, garters, robes, etc.)
• Clearance, final sale, or sample sale items
• Items marked "non-returnable" on the product page
• Bulk "try-before-you-buy" purchases (buy-many-keep-one orders)

All our dresses — including standard sizes — are made to order. We encourage you to carefully review size, color, and style before purchasing.

Restocking Fees

All approved returns are subject to a restocking fee deducted from your refund:

• Wedding & Prom Dresses - 55% of item price
• All Other Dresses - 45% of item price

How to Return — Step by Step

Step 1: Submit Your Return Request Contact our Customer Service team within 30 days of your delivery date to begin the return process. Please include:

• Your order number
• Your reason for return
• Clear photos of the item (required for quality or defect-related returns)

Step 2: Ship the Item(s) Once your return is approved, please ship the item(s) back within 7 days using a trackable shipping service. Our team will provide the return address and detailed instructions at this stage.

Please retain your tracking number and shipping receipt. We are not responsible for returns that are lost or damaged in transit.

Step 3: Quality Inspection Upon receiving your return, our team will carefully inspect each item to confirm it meets all return conditions and matches the stated reason for return. Items that fail to meet these standards will not be accepted and may be returned to you.

Step 4: Refund Processed Once your return passes inspection, your refund will be issued based on when your return request was originally submitted:

Return Timeframe	Refund Method
Within 30 Days	Refund to original payment method
More than 30 days	Gift card or Beloved Rewards points only

Restocking Fees Apply:

55% for wedding dresses and prom dresses, 45% for other dresses. Fees are calculated based on the item price only, excluding shipping and tax.

Additional Deductions:

• Shipping, return shipping, rush order fees, and taxes are non-refundable.
• Return shipping costs are the responsibility of the customer and will not be reimbursed.

Refund You Will Receive:

Order Item Price – Restocking Fee – Shipping Fee (if applicable) – 5% Transaction Service Charge.

(Original shipping, tax, and rush order fees are not included in the refund.)

Processing Time:

Refunds generally take 3–15 business days to arrive, depending on your payment method or bank.

Additional Notes:

• Returns must be approved in advance and requested within 30 days of delivery. Unapproved or late returns will not be accepted.
• Please use trackable shipping and keep your receipt. We are not responsible for lost or damaged returns.
• Used coupons will not be reinstated.

2. Exchange Policy

We currently do not support direct exchanges. Because every Misshow dress is made to order, we're unable to swap items in the traditional sense. That said, we do offer a flexible "return and reorder" option for standard-size dresses.

Here's how it works:

• Submit a return request in accordance with our Return Policy
• Once your return is approved, place a new separate order for your preferred replacement

Please keep the following in mind before proceeding:

• The "return and reorder" option is permitted once per order only
• Any discounts or promotional pricing from your original order will not be applicable to the new order
• We strongly encourage you to double-check your size, color, and style selections before placing the replacement order to avoid any further issues

3. Damaged, Defective, or Incorrect Items

We take great pride in the quality of every Misshow dress, and each order is carefully inspected before it leaves our facility. However, if your order arrives in an unexpected condition, we're here to make it right.

If your item is damaged, defective, or not what you ordered, please contact us within 30 days of delivery at sales@misshow.com with the following:

• -Clear photos of the item showing the issue
• -Photos of the original packaging
• -A brief description of the problem

Once our team has reviewed and verified your claim, we will promptly arrange either a replacement or a full refund, including any applicable shipping costs.

Important: Please do not ship any items back to us without first receiving written approval from our team. Unauthorized returns may not be accepted.

4. Additional Refund Info & Common Questions

Q: How Do I Choose the Right Color and Size?

A: Getting the color and size right is one of the most important steps when ordering a dress online — and we're here to help you get it perfect.

About Color

All product photos on our website feature real Misshow dresses, but please be aware that screen brightness, contrast settings, and photography lighting can cause slight color variations between what you see on your device and the actual garment.

For the most accurate color representation, we recommend ordering a fabric swatch before committing to your dress purchase. Swatches are available for most styles and give you a true-to-life look at the fabric and color in your own lighting.

If you're ordering for a bridal party or group, please place all dresses in a single order and include a note at checkout — for example, the bride's name or a shared reference — so our tailors can ensure every dress is cut from the same fabric batch. This is the best way to guarantee consistent color across the entire group.

About Size

Sizing can vary between styles, so we always recommend consulting the size chart on each individual product page rather than relying on your usual size from other brands.

For the best results:

• -Take your bust, waist, and hip measurements before ordering
• -Compare your measurements directly to our size chart
• -When in doubt, size up — minor alterations are easier than letting out a dress

If your measurements fall between sizes or don't align well with our standard sizing, a custom size may be the ideal solution.

Q: How Are Refunds Handled for BOGO or "Buy X, Get Y" Promotions?

A: When you purchase items as part of a "Buy X, Get Y" promotion — such as Buy One Get One Free or Buy One Get One at a percentage off — all items in the promotion are treated as a bundled group. Each item's value is adjusted to reflect the overall discount applied to the order.

Here's how returns work within these promotions:

Returning the full-priced item: You must also return the discounted or free item at the same time. If only the full-priced item is returned without the accompanying item, the full retail value of the free or discounted item will be deducted from your refund.

Returning only the discounted or free item: No refund will be issued for this scenario.

Refund amount: All refunds are calculated based on each item's adjusted price after the group discount is applied, minus any applicable restocking fees and other standard deductions.

Example:

You purchase a prom dress priced at $400 and receive a complimentary bridesmaid dress valued at $100 as part of a BOGO promotion. Your total payment is $400, representing a combined value of $500 — a 20% group discount.

The adjusted prices are therefore:

Prom dress: $320

Bridesmaid dress: $80

If you return both items, your refund will be based on these adjusted values, minus the applicable restocking fee (55% for prom dresses) and any other standard deductions.

To avoid any confusion, we recommend reviewing the promotion terms carefully before placing your order. If you have questions about how a specific promotion affects your refund eligibility, feel free to contact us before purchasing.

Q: What Is the Refund Policy for TBD Orders?

A: A TBD ("To Be Determined") order is a special order type that allows you to lock in a promotional or sale price before all dress details — such as color, size, or style — have been fully confirmed. It's a great way to secure a discount while you finalize your decision.

Here's how refunds and cancellations work for TBD orders:

After details are confirmed and the dress is produced: TBD orders follow our standard Return Policy once your dress details have been finalized and the garment has been made. The same return conditions, restocking fees, and refund timeframes apply.

Before confirmation or production begins: If you decide to cancel or make changes to a TBD order before the details are locked in and tailoring has started, your refund will be processed in accordance with our standard Cancellation Policy.

If you're unsure about the status of your TBD order or when production is scheduled to begin, please reach out to us as early as possible — the sooner you contact us, the more options we have available to you.

Q: Do TBD Orders Have a Different Refund Policy?

A: A TBD ("To Be Determined") order is designed for shoppers who want to take advantage of a limited-time sale price while still taking a little extra time to finalize their dress details — such as color, size, or specific style preferences.

Once your dress details are confirmed and production is complete: Your TBD order transitions into a standard order and is fully covered by our regular Return Policy. All the same conditions, restocking fees, and refund timeframes apply from that point forward.

If you wish to cancel or modify before details are confirmed: Should you change your mind before your order enters the confirmation or production stage, any refund will be calculated in line with our standard Cancellation Policy, based on how much time has passed since your payment was made.

Tip: If you're having second thoughts about a TBD order, don't wait — contact us as soon as possible. Acting early gives us the best chance of finding a solution that works for you.

Q: Can I Return or Alter a Custom-Size Dress?

A: Custom-size dresses are tailored specifically to your measurements, which means they are non-returnable — as they cannot be resold or repurposed for another customer. However, we understand that even with precise measurements, a minor tweak here or there may still be needed to achieve that perfect fit.

To help offset any local alteration costs, we offer a limited alteration reimbursement program for custom-size orders.

Here's how to apply:

• -Contact us within 30 days of delivery
• -Provide your order number
• -Submit a valid receipt from your tailor detailing the alterations performed

Once reviewed and approved, your reimbursement will be issued to your original payment method.

Reimbursement Limits (USD)

• Wedding Dress (priced $200 or under) - Up to $49
• Wedding Dress (priced $201–$400) - Up to $69
• Wedding Dress (priced above $400) - Up to $89
• All Other Dresses - Up to $20

Reimbursement is subject to review and approval based on the submitted receipt. We reserve the right to assess each claim individually. Requests submitted after 30 days of delivery will not be eligible.

Change Policy

If you would like to make changes to your order (e.g., color, size, or style), please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but please note that some changes may incur additional fees, depending on the production stage. Changes requested after 24 hours may not be accepted.

Cancellation Policy

You may request to cancel your order within the timeframes below. Refund eligibility is based on how soon we receive your cancellation request after payment confirmation:

Time Since Payment Confirmation	Refund Eligibility
0-12 hours	full refund
12-24 hours	70% of product price + full shipping refund
24-72 hours	40-60% of product price + full shipping refund
After 72 hours	30% of product price + full shipping refund
After shipment	Cancellation not allowed

Note:

Refund percentages apply to the product price only.

Shipping cost is fully refunded if the order has not yet shipped.

Once the order has shipped, it cannot be canceled.

Returns are available for standard-size dresses that meet our return conditions — please refer to our Return Policy for full details on eligibility, restocking fees, and the return process.

That said, the best outcome is always getting the fit right the first time. Here's how:

Sizing varies between brands — always measure first. Dress sizing is not universal. It's entirely possible to wear a size 8 in everyday clothing and find that the same measurements correspond to a size 12 in our collection. This is completely normal and simply reflects the different grading systems used by different designers.

To find your best fit, we strongly recommend:

• -Taking your bust, waist, and hip measurements before selecting a size
• -Comparing your measurements directly to the size chart on each product page — not your usual clothing size
• -When you're between two sizes, sizing up is generally the safer choice, as taking in a dress is easier than letting it out

Need help choosing? If you're unsure which size to select, or if you have specific fit requirements, please don't hesitate to reach out before placing your order. Our team is experienced in helping customers find their ideal size and can advise on whether a custom size might be a better fit for your measurements.

We design every dress with alterations in mind, so achieving your perfect fit after delivery is very much possible.

Built-in alteration allowance. Each dress is constructed with extra fabric in the side seams and zipper seams, giving a seamstress room to work with. In most cases, a dress can be let out by approximately 0.5 inches per seam across the two side seams and two zipper seams — providing a meaningful amount of adjustment when needed.

Please note that not all seamstresses work with zipper seams, so it's worth confirming this with your tailor in advance if you need adjustments in that area.

Choosing the right seamstress. The complexity of an alteration — and the cost — can vary significantly depending on what needs to be adjusted and the experience level of the seamstress. We recommend:

• -Consulting two or three local seamstresses before committing
• -Getting quotes in advance so you can compare pricing and expertise
• -Bringing your dress and any reference photos to the consultation for the most accurate assessment

For custom-size orders, please note that we offer a limited alteration reimbursement to help offset costs — see our Return Policy for details.

Once we receive your returned item, our team will conduct a thorough inspection to confirm it meets all return conditions. After the inspection is complete and your return is approved, your refund will be processed and returned to your original payment method.

Refund processing time: 3–15 business days

The exact timeframe may vary depending on your payment provider or bank. Most refunds are completed within this window, though some financial institutions may take a little longer to reflect the amount in your account.

Please note that the processing window begins once your return has been received and inspected — not from the date it was shipped back to us.

Unfortunately, custom-size dresses are non-returnable. Because each custom-fit dress is tailored exclusively to your individual measurements and specifications, it cannot be resold or repurposed for another customer.

We take great care to craft your dress precisely to the measurements you provide. Before placing a custom order, we strongly recommend double-checking all measurements to ensure accuracy.

If you need minor adjustments after delivery, we offer a limited alteration reimbursement program for custom-size orders — please refer to our full Return Policy for details on how to apply.

We completely understand the appeal — but unfortunately, this isn't something we're able to accommodate. Because every Misshow dress is made to order, purchasing multiple styles with the intention of returning all but one is not permitted under our return policy.

Each dress is cut and sewn specifically for you once your order is placed, which means mass ordering with plans to return most items creates significant waste and drives up production costs for all customers.

To help you make a confident decision without ordering multiple dresses, we offer:

• -Detailed size charts on every product page
• -Fabric swatches to preview color and texture
• -Personalized sizing advice from our customer service team

We're happy to help you find your perfect dress on the first try — just reach out to us before ordering!

Yes, in order to provide support and protection for the bust, the Misshow team will include a built-in bra in each dress, except for the Flower Girl Dresses.

Yes! We're happy to accommodate certain modifications to your dress before production begins.

If you have a specific alteration in mind — for example, adding straps to a strapless gown, adjusting the neckline, or modifying another design detail — simply describe your request in the "Special Requirements" field at checkout. Our team will review your notes and do our best to bring your vision to life.

Please be as detailed as possible when describing your request. The more clearly you communicate your needs, the better we can ensure the final result meets your expectations.

While we can accommodate a wide range of modifications, please note that alterations are subject to feasibility depending on the dress style and construction. If you're unsure whether your request is possible, we recommend contacting us before placing your order — our team will be happy to advise.

Finding your perfect size is easier than you might think — here's how:

Step 1: Take Your Measurements Using a soft measuring tape, measure your bust, waist, and hips while wearing form-fitting clothing or undergarments. For the most accurate results, have someone else take the measurements for you.

Step 2: Consult the Size Chart Every product page on Misshow includes a detailed size chart specific to that style. Compare your measurements directly to the chart to find your best fit — don't rely on your usual clothing size, as dress sizing works differently from everyday fashion.

It's completely normal to find that your Misshow size differs from your standard casual wear size. Formalwear and eveningwear follow different grading systems, so always go by your measurements rather than the number on your everyday clothes label.

Step 3: Consider a Custom Size If your measurements fall between sizes, or if you'd simply prefer a dress tailored precisely to your body, we recommend selecting custom size at checkout. Just enter your exact measurements and our tailors will craft your dress accordingly — no guesswork required.

No need to worry — this is exactly what our custom size option is designed for!

Instead of selecting a predefined size, simply choose "Custom Size" on the product page and enter your exact measurements — bust, waist, hips, and any other required dimensions — directly in the order details. Our skilled tailors will then craft your dress to fit your unique proportions from scratch.

Custom sizing is available on most styles and is a popular choice for customers who fall between standard sizes or simply want the most precise fit possible.

Bust: Wrap the measuring tape around the fullest part of your bust, ensuring it's parallel to the ground and comfortably snug. Note down the measurement.

Above Bust: Position the measuring tape above your bust, right under your armpits. Keep the tape parallel to the ground and snug against your skin. Make sure the tape is not pressing into your skin too tightly or hanging loosely.

Full Bust: Wrap the measuring tape around the fullest part of your bust, ensuring it's parallel to the ground and comfortably snug. Note down the measurement.

Under Bust: Measure below the bust, where the bra band would sit. This measurement is crucial for dresses with empire waists or corseted bodices.

Waist: Measure around your natural waistline (the narrowest part of your torso). Keep the tape parallel to the ground and snug but not constricting. Record the measurement.

Hips: Measure around the fullest part of your hips and buttocks. Keep the tape straight and parallel to the ground. Take the measurement and record it.

Hollow to Hem: Measure from the hollow of the collarbone down to the hem where you want the dress to end. Keep the tape straight and vertical.

Shoulder Width: Measure from shoulder tip to shoulder tip across the back.

Height: Stand straight and measure from the top of your head to the floor.

Absolutely — we love bringing unique visions to life!

If you have a specific dress in mind that you don’t see on our site, you’re welcome to send us photos, links, inspiration boards, or detailed descriptions of the design you want. Our team will review your request and provide a custom quotation based on the style, fabric, embellishments, and complexity.

Keep in mind that custom designs require full payment upfront and are non-refundable and non-returnable, as they are made exclusively for you.

All dresses and fabrics are dry clean only — please do not machine wash them!

For wrinkles, use steam only — DO NOT use an iron directly on lace, beading, sequins, or delicate embellishments, as this can cause irreversible damage.

Always hang your dress in a cool, dry place away from direct sunlight to preserve color and fabric quality.

Yes! All photos on our website are of actual Misshow dresses made by our team. We do not use stock images or designer replicas.

Please note: Slight color variances may occur due to different screen settings (brightness, contrast) and lighting during photography. For the most accurate color representation, we recommend ordering a fabric swatch.

Unless specifically stated in the product description, our dresses do not include accessories like veils, jewelry, gloves, petticoats, or wraps. These are sold separately.

Some dresses may include a built-in petticoat or belt – this will be clearly noted on the product page.

1. Double-check your email address for typos.

2. Verify your password — passwords are case-sensitive.

3. Reset your password using the “Forgot Password” link.

4. Clear your browser cache, cookies, or try a different browser.

5. If you checked out as a guest, you may not have a registered account.

6. Make sure you are using the same email you used to register.

If you still cannot log in, contact our support team for assistance.

1. Go to the Misshow login page.

2. Click “Forgot Password”.

3. Enter the email address linked to your account.

4. Check your inbox (and spam folder) for a password-reset link.

5. Click the link and create a new secure password.

No, you do not need to create an account or become a member to shop on Misshow.

You can complete your purchase as a Guest by simply entering your email and shipping information at checkout.

Creating an account is optional but allows you to track orders, save addresses, and view order history.

For security reasons, you cannot change your account email address on your own.

Please contact our customer service team directly and provide:

• -Your current email address
• -Your new email address
• -Your order number (for verification)

Our team will update your email within 24 hours.

The most common reason is that you checked out as a Guest instead of logging into your account before purchasing.

Other reasons:

• -You used a different email address to place the order.
• -Your order was placed under a second account.
• -There was a typo in your email at checkout.

To locate your order, contact us with your full name, shipping address, and payment details. We will find it for you.

Yes! We use industry-standard SSL encryption to protect all your personal and payment information.

We never share or sell your data to third parties. Your privacy and security are our top priorities.