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Misshow customer care
Explore answers about ordering, payments, delivery, returns, dresses and your account. Select a category, then open any question to read the details.
To place your order on Misshow:
Order confirmation emails are sent automatically once your order is successfully placed. If you haven't received one within 12 hours, even though your payment has been processed, please contact us right away. Our team will locate your order and resend the confirmation, which includes your order number and full order details.
Here are the most common reasons you may not have received it:
Total delivery time = Production time + Shipping time.
Every Misshow dress is crafted to order by our skilled tailors. Here's what to expect:
Rush order options are available on select styles. Check the individual product page for details.
Once your dress passes our quality inspection and leaves our warehouse, delivery typically takes:
We ship from warehouses in both the U.S. and China, so actual delivery time may vary slightly by destination.
Leave a note with your required date at checkout. Our team will prioritize your order and follow up to confirm. You're also welcome to contact us before ordering and we'll advise on the best timeline for you.
At Misshow, every dress is made to order, whether you selected a standard size or provided custom measurements. We don't keep pre-made inventory on the shelf, except for a small selection of in-stock styles. Your dress is cut and sewn specifically for you once your order is placed.
This allows us to maintain the quality and attention to detail that every Misshow gown deserves. The production time for each style is listed directly on the product page.
Production time + Shipping time = Estimated delivery.
If you'd like a status update on your current order, reach out via email or live chat and we'll get back to you as soon as possible.
| Order status | What it means | What you can do |
|---|---|---|
| Unfulfilled | We received your order, but it hasn't shipped yet. If your item is made to order, it is still in production. | Wait for production or processing, confirm your shipping address, and contact us if you need to update details. |
| Partially Fulfilled | Part of your order has shipped. The remaining items will ship separately. | Track shipped items, wait for the remaining items to finish processing, and check your email for multiple tracking numbers. |
| Fulfilled | Your entire order has shipped. Tracking information is available. | Track your package using the tracking link, follow delivery progress, and contact the carrier if there are delivery issues. |
Because every Misshow dress is made to order, including standard sizes, please contact us as soon as possible if your plans change.
Cancellation refunds are calculated from payment confirmation for orders that have not shipped. See Cancellation and Changes Policy below for the full timeframes and refund amounts.
Contact us through live chat on our website or email sales@misshow.com to submit your request. Once an order has shipped, it cannot be canceled.
Every Misshow dress is crafted to order by our dressmakers, so standard production timelines apply to all orders. Rush production may be available depending on the style and your required date.
Reach out as early as possible at sales@misshow.com with:
Our team will review your order and let you know what options are available. The sooner you contact us, the better your chances of securing a rush timeline.
Once your order has been dispatched, we're no longer able to modify or cancel it, as it's already on its way to you.
Once your package arrives, our team can help you review any return request in accordance with our Return Policy. Return eligibility depends on the policy conditions.
Please check our cancellation rules first, then contact customer service as soon as possible. Refund amounts depend on the time since payment confirmation, and shipped orders cannot be canceled.
Our current process doesn't support adding items to an existing order once it has been placed. Please place a separate order for the additional item. Our team can help with sizing or styling before you check out.
Bridesmaid dresses are made to order, so allow for production and shipping, plus time for adjustments or unexpected delays. Contact us before ordering if you're unsure whether your timeline works.
Have each bridesmaid take her measurements and compare them with our size chart rather than guessing sizes. Our team can help you choose the right fit for each member of the party.
Please place all bridesmaid dress orders together in the same batch. Fabric dye lots can vary slightly between production runs, so dresses made at different times may have subtle color differences, even in the same style.
Ordering together allows us to coordinate the fabric batch for a consistent bridal-party look. Contact us if you need help coordinating group orders.
This is intentional. We pack dresses inside out to help protect them during transit.
Embroidery, beading, sequins and lace appliqués can be sensitive to friction, snagging or pressure. Turning the dress inside out helps shield these details.
Necklines, cuffs and structured bodices need extra care. Packing inside out adds protection against folding and compression during shipping.
Each dress is handcrafted by our tailors, and careful packing helps protect their work. Simply turn your dress right-side out when you're ready to try it on.
Please contact our team as soon as possible with your order number(s) and the email address used at checkout. The sooner you reach out, the better our chances of resolving duplicate orders before production begins.
We accept various payment methods, including credit card, debit card, PayPal, Afterpay, Klarna and bank transfer. If you have any issues placing your order, contact us and we'll help you through the process.
New customers receive a 10% OFF discount code in their account after registering.
Codes may come from promotional emails, website offers or our customer service team. Apply valid codes in the same way at checkout.
Keep in mind:
If your code isn't working, contact us via live chat or sales@misshow.com.
Your security is important to us. Transactions on Misshow are protected by SSL encryption and processed through payment platforms including credit/debit cards and PayPal.
Even if your bank approves a charge, our payment processor may decline it if it does not pass security verification.
If you still need help, contact us:
WhatsApp: 4244960511
Email: sales@misshow.com
Afterpay allows customers to make purchases now and pay in 4 equal payments every 2 weeks without interest.
Shop on misshow.com and check out as usual. Choose Afterpay at checkout, then register on the Afterpay website and provide payment details (Visa or MasterCard only). If you've used Afterpay before, log into your Afterpay account and complete your order.
For our store, Afterpay can be used on purchases made on misshow.com.
This service is currently described here as available only to customers who live and reside in the U.S.
The first payment is due at purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. Log into Afterpay to view your schedule, make early payments or pay additional amounts. Afterpay adjusts the remaining amount accordingly.
If funds are unavailable when the automatic payment is due, Afterpay charges an $8 late fee. An additional $8 fee applies if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please review the Afterpay Payment Purchase Agreement.
Afterpay orders follow our standard production and shipping timeframes, like other misshow.com orders.
The cart value listed for Afterpay on misshow.com is between $35 and $1,000.
Our Return Policy applies. Contact us to review your request before sending any item back.
Visit the Afterpay website for its FAQs, Privacy Policy and payment agreement. For account questions, the customer support number listed here is 855-289-6014.
Total delivery time = Production time + Shipping time.
Every Misshow dress is crafted to order. Wedding dresses generally require 4–7 weeks; other dresses, including bridesmaid, prom and formal styles, require 1–4 weeks. Check the individual product page for style-specific details and any rush options.
After quality inspection and dispatch, expedited shipping typically takes 3–7 business days and standard shipping 9–15 business days. We ship from warehouses in both the U.S. and China, and delivery time can vary by destination.
Leave your required date in the checkout notes. Our team will prioritize your order and follow up to confirm. You can also contact us before purchasing for advice on timing.
You'll receive an order confirmation after purchasing. Once your dress ships, we'll send a shipping notification with tracking details. Click "View Your Order" to check the latest delivery status.
If you created an account at or before checkout:
The full order-status timeline is available through the link in your shipping confirmation email.
Tracking becomes available after shipment. If you haven't received updates after the expected processing time, contact us so we can investigate.
We offer worldwide shipping. Check the countries and regions available at checkout to confirm whether we can deliver to your address.
Shipping fees vary by destination and total order weight. To see the cost:
We offer expedited shipping for faster delivery at a higher rate and standard shipping for a longer, more economical transit option. Rates are calculated automatically based on your location and order weight.
All displayed Misshow prices are exclusive of sales tax and VAT. We do not collect or charge sales tax or VAT at checkout.
Your local customs authority may apply charges when the order arrives. These vary by destination and order value, are determined by your customs office and are the customer's responsibility.
All orders are shipped under D.D.U. (Delivered Duty Unpaid) terms. Misshow does not cover applicable taxes, customs duties, tariffs or other customs charges. Contact your local customs office for an estimate before ordering.
As stated in our Return Policy, refund requests are not accepted when a customer refuses delivery or declines to sign because of customs duties or taxes.
Yes, but PO Box delivery is available only via standard shipping. Expedited shipping cannot be used for PO Box addresses because of carrier restrictions.
For faster delivery, provide a physical street address. Double-check your address before ordering, as incomplete or incorrect details may cause delivery failure or delays.
Contact us as soon as possible with your event date and your order number, if you have already ordered. Our team will review the timeline and advise on available options, including whether rush production is feasible.
Contact us immediately with the correct shipping address. Address changes can only be made before your order enters production or is dispatched.
Your order confirmation email includes the shipping address. Check it immediately after ordering so errors can be caught early.
Once an order is in transit, we're unable to change the delivery address on our end. The package will continue to the original address provided at checkout.
You may be able to request a redirect directly from the carrier:
For future orders, check your address immediately after purchase and contact us before shipment if anything is incorrect.
If your dress has not arrived within the timeframe stated on your receipt, contact us via live chat or email sales@misshow.com for assistance.
Carriers occasionally mark packages delivered 1–2 days before actual delivery. If you have just received the notification, we recommend waiting 24 hours before taking further action.
Common reasons include an incorrect or incomplete address, an unclaimed package or unsuccessful delivery attempts, or recipient details that do not match carrier records.
An additional shipping fee may apply depending on the circumstances. Our team will explain the next steps after reviewing your case.
Read our full Return Policy. Additional return details are provided below.
Partial or full refunds are available only for issues caused by an error on Misshow's part. Contact us within 7 days of receiving your item and ship an approved return within 30 days of receiving it. The 30-day period starts when you receive the item, not when the return is approved.
Items returned for refund or exchange must be unworn, unwashed, unaltered, undamaged and clean, without lint or hair, in original packaging with original tags intact and attached. This does not exclude approved claims for defects or damage present on arrival: photograph the issue and return the item as received, without further wear, washing, alterations or damage.
Screen or environmental color differences are not quality defects. Returns sent without prior approval are not eligible for a refund.
All approved returns are subject to a restocking fee deducted from the refund:
| Dress category | Restocking fee |
|---|---|
| Wedding and prom dresses | 55% of the item price. |
| All other dresses | 45% of the item price. |
Restocking fees are calculated on the item price only, excluding shipping and tax.
Approved refunds are issued to the original payment method. Shipping, return shipping, rush order fees and taxes are non-refundable. Customers are responsible for return shipping, which is not reimbursed.
Refund calculation: Order item price − Restocking fee − Shipping fee (if applicable) − 5% transaction service charge.
Original shipping, tax and rush order fees are not included in the refund.
Refunds generally take 3–15 business days to arrive after receipt, inspection and approval, depending on the bank or payment provider. Used coupons will not be reinstated.
Unapproved or late returns will not be accepted. Please retain your shipping receipt and tracking information. We are not responsible for returns lost or damaged in transit. Customers also pay any customs duties or taxes incurred during the return process.
We do not support direct exchanges. For an eligible approved standard-size return, you may use the return-and-reorder process: submit a return request, wait for approval, then place a separate order for the replacement. Return eligibility remains subject to the Return Policy; fit alone is not grounds for return when a dress matches your ordered specifications.
If an item arrives damaged, defective or incorrect due to an error on Misshow's part, contact us as soon as possible and within the 7-day contact window. Our team will review the details. Once confirmed, we may offer a refund or send a replacement.
Examples include quality defects, shipping damage, incorrect color, style or size, or the wrong item received. Provide clear photos of the dress, packaging, tags and the specific issue, plus your order number and a description. Wait for return approval before shipping anything back. Customers are responsible for return shipping under the Return Policy.
Screen brightness, contrast and photography lighting can cause slight differences from the actual fabric. Consider a fabric swatch, where available, before ordering. For a bridal party or group, place dresses together and add a shared reference, such as the bride's name, so we can coordinate fabric batches.
Measure your bust, waist and hips, then compare them with the size chart on the individual product page rather than your usual size in another brand. If you fall between sizes, contact us for advice; taking a dress in can be easier than letting it out. Ask about custom sizing when standard measurements do not match your proportions.
Promotional purchases must first meet the Return Policy's eligibility requirements. Items in a Buy X, Get Y promotion, including free or discounted items, are treated as a bundled group. Each item's price is adjusted to reflect the overall group discount.
For example, paying $400 for a $400 prom dress plus a complimentary $100 bridesmaid dress represents a 20% discount on the $500 combined value. The adjusted prices are $320 for the prom dress and $80 for the bridesmaid dress. If both are returned and the return is approved, the refund is based on those adjusted prices, minus the applicable category restocking fees and other standard deductions.
Review the promotion terms before ordering and contact us with any questions about refund eligibility.
A TBD ("To Be Determined") order allows dress details, such as color, size or style, to be confirmed later while securing an agreed promotional price. Contact us to confirm the arrangement for your order.
Before details or production are finalized, cancellation requests follow the timeframes calculated from payment confirmation below. After details are confirmed and the dress is made, the Return Policy and applicable return fees apply. Contact us promptly if you are unsure of your order's status.
No separate refund schedule applies. Confirmed and produced TBD orders follow the regular Return Policy and return fees; cancellation requests follow the payment-confirmation timeframes. Delaying the choice of details does not reset those timeframes.
Dresses made to your confirmed custom measurements cannot be returned. For minor issues, customers who keep a dress and choose local alterations receive a partial refund of 10%–25%, excluding shipping fees, as described in the Return Policy.
Contact us with your order number, details of the issue and any available alteration receipt so our team can review the request. You may also send the dress to us for modification, completed within 7 working days, with shipping in both directions paid by the customer.
If you'd like to change the color, size, style or another detail, contact us within 24 hours of placing your order. We'll review whether your request can be accommodated. Depending on the production stage, additional fees may apply, and changes requested after 24 hours may not be accepted.
Cancellation timeframes are calculated from payment confirmation. These amounts apply to dress orders that have not shipped:
| Time after payment confirmation | Cancellation refund |
|---|---|
| Within 24 hours | Full refund. |
| More than 24 hours, up to 48 hours | Full shipping cost + 70% of the product purchase price. |
| More than 48 hours, up to 72 hours | Full shipping cost + 50% of the product purchase price. |
| More than 72 hours | Full shipping cost + 30% of the product purchase price. |
Refund percentages apply to the product purchase price. The shipping cost is fully refunded for these pre-shipment cancellations. Once an order has shipped, it cannot be canceled.
A dress made according to your ordered specifications cannot be returned or exchanged solely because it does not fit as expected. Refunds are not available for fit or color issues resulting from measurements or selections provided by the customer. Contact us if you believe the dress does not match your order.
Sizing varies between brands. For example, a size 8 in everyday clothing may correspond to a size 12 in a different formalwear collection. Compare measurements rather than clothing labels.
Contact us before ordering if you need help choosing a size or deciding whether custom measurements would be more suitable.
Local alterations may be an option, depending on the dress and the adjustment needed. Our Return Policy notes that resizing may not be possible if the required measurements differ significantly from those originally ordered.
Our dresses include extra fabric in side and zipper seams for alterations. In most cases, a dress can be let out by approximately 0.5 inches per seam across the two side seams and two zipper seams. Ask us about the allowance in your particular dress before planning an adjustment. Not all seamstresses work with zipper seams, so discuss this during your consultation.
For minor issues, customers who keep the dress and have it altered locally receive a 10%–25% partial refund, excluding shipping fees, under the Return Policy.
You may send the dress back for modification, which we complete within 7 working days. Customers pay shipping in both directions. Contact us to arrange the service.
Refunds can only be processed after we receive the returned item and confirm that it meets the return conditions. An approved arrival-damage or defect return must be sent as received, without additional wear, washing, alterations or damage.
Once inspection is complete and the return is approved, the refund is issued to your original payment method. Refunds generally take 3–15 business days to arrive, depending on the bank or payment provider. Some financial institutions may take longer to display the credit.
The processing window begins after the item is received, inspected and approved, not when you ship it back. Contact us with your order number and return tracking details if you need an update.
We do not accept returns of dresses made to customer-confirmed custom measurements or designs. Double-check all measurements before ordering.
If a minor adjustment is needed, contact us about local alterations or our modification service. Local alteration support follows the Return Policy's 10%–25% partial-refund provision, excluding shipping fees, rather than a separate fixed reimbursement schedule.
Purchasing multiple styles with the intention of returning all but one is not permitted. Dresses are made to order, and partial or full refunds are available only for issues caused by an error on Misshow's part under the Return Policy.
To help you choose before ordering, use the product size charts, ask about fabric swatches and contact our team for personalized sizing advice. Multiple made-to-order purchases can create unnecessary production and return costs, so ask us for help comparing styles first.
Yes. Misshow includes a built-in bra for bust support and coverage in each dress, except Flower Girl Dresses.
We can accommodate certain modifications before production begins, such as adding straps, adjusting a neckline or changing another design detail.
Describe your request in the "Special Requirements" field at checkout. Be as detailed as possible so our team can review it. Changes depend on the style and construction; contact us before ordering if you're unsure whether a request is possible.
Use a soft measuring tape to measure bust, waist and hips while wearing fitted clothing or undergarments. Have someone else help for more accurate results.
Compare your measurements with the chart on each product page, rather than your usual clothing size. Formalwear grading differs between brands, so a different size number is normal.
If standard measurements don't suit your proportions, ask about the custom-size option and provide the exact measurements requested for that dress.
Choose "Custom Size" on the product page, where available, and provide your exact bust, waist, hip and other required measurements in the order details. Our tailors will use those measurements to make the dress.
Custom sizing is available on most styles and can help when your measurements fall between standard sizes or do not match one size consistently.
Send us photos, links, inspiration boards or a detailed description. Our team will review your request and quote based on style, fabric, embellishments and complexity.
Custom designs require full payment upfront and cannot be returned once made to your confirmed design. Cancellation requests follow the payment-confirmation timeframes in our Cancellation and Changes Policy.
Our dresses and fabrics are dry clean only; do not machine wash.
For wrinkles, use steam rather than applying an iron directly to lace, beading, sequins or delicate embellishments, which can cause damage.
Hang the dress in a cool, dry place away from direct sunlight to help preserve the fabric and color.
Our website photos show Misshow dresses made by our team, rather than stock images or designer replicas.
Slight color differences may occur because of screen brightness, contrast and photography lighting. We recommend a fabric swatch for a closer look at the color before ordering.
Unless the product description states otherwise, accessories such as veils, jewelry, gloves, petticoats and wraps are not included and are sold separately.
If a dress includes a built-in petticoat or belt, this will be noted on its product page.
If you still cannot log in, contact our support team.
No. You can check out as a guest by entering your email and shipping details. Creating an account is optional and lets you track orders, save addresses and view order history.
For security, contact customer service with your current email, new email and order number for verification. Our team will update your email within 24 hours.
You may have checked out as a guest rather than signing in. Other possibilities include using a different email, placing the order under another account or making a typo in the checkout email.
Contact us with your full name, shipping address and payment details so we can locate the order.
We use SSL encryption to help protect personal and payment information. For information about how personal information is collected, used and disclosed, including service providers and privacy choices, please read our Privacy Policy.
Email sales@misshow.com with your order number, if available, and a brief description of what you need help with.
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