FAQs

Misshow customer care

A little help, all in one place.

Explore answers about ordering, payments, delivery, returns, dresses and your account. Select a category, then open any question to read the details.

Q1. How do I place an order?

To place your order on Misshow:

  1. Select your desired style, color, and size, then click "Add to Cart" or "Buy It Now".
  2. Review your cart and click "Check Out".
  3. Enter your shipping details, including your full name, address, and contact information.
  4. Choose your preferred payment method (credit card, PayPal, etc.) and confirm your order details.
  5. Click "Pay Now" to complete your purchase.
Q2. Why didn’t I receive my confirmation email from Misshow?

Order confirmation emails are sent automatically once your order is successfully placed. If you haven't received one within 12 hours, even though your payment has been processed, please contact us right away. Our team will locate your order and resend the confirmation, which includes your order number and full order details.

Here are the most common reasons you may not have received it:

  • Incorrect email address: Please double-check that the email address entered at checkout is correct and actively monitored. A typo is the most common cause of missing confirmation emails.
  • Spam or junk folder: Some email providers automatically filter our messages. Please check your spam or junk folder before reaching out, as our email may have been redirected there.
  • Email provider delays: Occasionally, certain email providers (e.g., Hotmail, Yahoo) experience delivery delays. If you use one of these, please allow a little extra time.
Q3. When will I receive my order?

Total delivery time = Production time + Shipping time.

Production time

Every Misshow dress is crafted to order by our skilled tailors. Here's what to expect:

  • Wedding dresses: 4–7 weeks.
  • All other dresses (bridesmaid, prom, formal, etc.): 1–4 weeks.

Rush order options are available on select styles. Check the individual product page for details.

Shipping time

Once your dress passes our quality inspection and leaves our warehouse, delivery typically takes:

  • Expedited shipping: 3–7 business days.
  • Standard shipping: 9–15 business days.

We ship from warehouses in both the U.S. and China, so actual delivery time may vary slightly by destination.

What happens after you place your order?

  1. Order confirmation: You'll receive an automatic confirmation email right away. If you need to make any changes, please contact us within 24 hours.
  2. Order review (1–4 business days): Our team carefully reviews every order for sizing, address accuracy, and other details before passing it to our tailors.
  3. Production: Your dress is cut and sewn from scratch by our experienced tailors.
  4. Quality inspection and dispatch: Before shipping, every dress goes through a thorough quality check.
  5. Delivery: Your order is on its way!

Need it by a specific date?

Leave a note with your required date at checkout. Our team will prioritize your order and follow up to confirm. You're also welcome to contact us before ordering and we'll advise on the best timeline for you.

Q4. Why does a standard-size dress still need production time?

At Misshow, every dress is made to order, whether you selected a standard size or provided custom measurements. We don't keep pre-made inventory on the shelf, except for a small selection of in-stock styles. Your dress is cut and sewn specifically for you once your order is placed.

This allows us to maintain the quality and attention to detail that every Misshow gown deserves. The production time for each style is listed directly on the product page.

Production time + Shipping time = Estimated delivery.

If you'd like a status update on your current order, reach out via email or live chat and we'll get back to you as soon as possible.

Q5. What does my order status mean?
Order status What it means What you can do
Unfulfilled We received your order, but it hasn't shipped yet. If your item is made to order, it is still in production. Wait for production or processing, confirm your shipping address, and contact us if you need to update details.
Partially Fulfilled Part of your order has shipped. The remaining items will ship separately. Track shipped items, wait for the remaining items to finish processing, and check your email for multiple tracking numbers.
Fulfilled Your entire order has shipped. Tracking information is available. Track your package using the tracking link, follow delivery progress, and contact the carrier if there are delivery issues.
Q6. Can I cancel my order?

Because every Misshow dress is made to order, including standard sizes, please contact us as soon as possible if your plans change.

Cancellation refunds are calculated from payment confirmation for orders that have not shipped. See Cancellation and Changes Policy below for the full timeframes and refund amounts.

Contact us through live chat on our website or email sales@misshow.com to submit your request. Once an order has shipped, it cannot be canceled.

Q7. What if I want my order sooner?

Every Misshow dress is crafted to order by our dressmakers, so standard production timelines apply to all orders. Rush production may be available depending on the style and your required date.

Reach out as early as possible at sales@misshow.com with:

  • Your order number.
  • Your required delivery date.

Our team will review your order and let you know what options are available. The sooner you contact us, the better your chances of securing a rush timeline.

Q8. Can I cancel my order after it has shipped?

Once your order has been dispatched, we're no longer able to modify or cancel it, as it's already on its way to you.

Once your package arrives, our team can help you review any return request in accordance with our Return Policy. Return eligibility depends on the policy conditions.

Q9. Can I add or remove items from my order?

Removing an item

Please check our cancellation rules first, then contact customer service as soon as possible. Refund amounts depend on the time since payment confirmation, and shipped orders cannot be canceled.

Adding an item

Our current process doesn't support adding items to an existing order once it has been placed. Please place a separate order for the additional item. Our team can help with sizing or styling before you check out.

Q10. What should I know before ordering bridesmaid dresses?

1. Order early

Bridesmaid dresses are made to order, so allow for production and shipping, plus time for adjustments or unexpected delays. Contact us before ordering if you're unsure whether your timeline works.

2. Measure every bridesmaid

Have each bridesmaid take her measurements and compare them with our size chart rather than guessing sizes. Our team can help you choose the right fit for each member of the party.

3. Order all dresses at the same time

Please place all bridesmaid dress orders together in the same batch. Fabric dye lots can vary slightly between production runs, so dresses made at different times may have subtle color differences, even in the same style.

Ordering together allows us to coordinate the fabric batch for a consistent bridal-party look. Contact us if you need help coordinating group orders.

Q11. Why was my dress packed inside out?

This is intentional. We pack dresses inside out to help protect them during transit.

Protecting delicate embellishments

Embroidery, beading, sequins and lace appliqués can be sensitive to friction, snagging or pressure. Turning the dress inside out helps shield these details.

Safeguarding structured areas

Necklines, cuffs and structured bodices need extra care. Packing inside out adds protection against folding and compression during shipping.

Care from our team to you

Each dress is handcrafted by our tailors, and careful packing helps protect their work. Simply turn your dress right-side out when you're ready to try it on.

Q12. I accidentally placed the same order multiple times. What should I do?

Please contact our team as soon as possible with your order number(s) and the email address used at checkout. The sooner you reach out, the better our chances of resolving duplicate orders before production begins.

Payments

Back to top ↑
Q1. What payment methods do you accept?

We accept various payment methods, including credit card, debit card, PayPal, Afterpay, Klarna and bank transfer. If you have any issues placing your order, contact us and we'll help you through the process.

Q2. Where can I get a discount code?

New customers receive a 10% OFF discount code in their account after registering.

Q3. How do I use a coupon?
  1. Add your desired items to your cart and proceed to checkout.
  2. Look for the "Discount Code" field.
  3. Enter your coupon code exactly as provided and click "Apply".
  4. Your discount will appear in your order total before payment.

Codes may come from promotional emails, website offers or our customer service team. Apply valid codes in the same way at checkout.

Keep in mind:

  • Coupon codes are case-sensitive; enter them exactly as shown.
  • Only one coupon code can be applied per order.
  • Codes may have expiration dates or specific terms. Check the details provided with your code.

If your code isn't working, contact us via live chat or sales@misshow.com.

Q4. Is it safe to make a payment here?

Your security is important to us. Transactions on Misshow are protected by SSL encryption and processed through payment platforms including credit/debit cards and PayPal.

Q5. My payment won't go through. What should I do?
  • Double-check your details: Verify your card number, expiration date, CVV, billing address and ZIP code.
  • Try PayPal: PayPal may offer guest checkout without an account.
  • Use a different card: Try an alternative credit or debit card if one is declined.
  • Start a fresh order: Rather than repeatedly retrying the same order, close it and begin a new one.
  • Contact your bank: A bank may place a temporary hold on a first purchase from an international retailer.

Even if your bank approves a charge, our payment processor may decline it if it does not pass security verification.

If you still need help, contact us:

WhatsApp: 4244960511
Email: sales@misshow.com

Q6. How does Afterpay work?

1. What is Afterpay?

Afterpay allows customers to make purchases now and pay in 4 equal payments every 2 weeks without interest.

2. How do I use Afterpay?

Shop on misshow.com and check out as usual. Choose Afterpay at checkout, then register on the Afterpay website and provide payment details (Visa or MasterCard only). If you've used Afterpay before, log into your Afterpay account and complete your order.

3. Where can I use Afterpay?

For our store, Afterpay can be used on purchases made on misshow.com.

4. Can Canadian customers use it?

This service is currently described here as available only to customers who live and reside in the U.S.

5. How does the payment schedule work?

The first payment is due at purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. Log into Afterpay to view your schedule, make early payments or pay additional amounts. Afterpay adjusts the remaining amount accordingly.

6. What if I can't pay an installment?

If funds are unavailable when the automatic payment is due, Afterpay charges an $8 late fee. An additional $8 fee applies if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please review the Afterpay Payment Purchase Agreement.

7. When will my items be delivered?

Afterpay orders follow our standard production and shipping timeframes, like other misshow.com orders.

8. Is there a transaction limit?

The cart value listed for Afterpay on misshow.com is between $35 and $1,000.

9. How do I return an Afterpay purchase?

Our Return Policy applies. Contact us to review your request before sending any item back.

10. Where can I learn more?

Visit the Afterpay website for its FAQs, Privacy Policy and payment agreement. For account questions, the customer support number listed here is 855-289-6014.

Shipping

Back to top ↑
Q1. When will I receive my order?

Total delivery time = Production time + Shipping time.

Production time

Every Misshow dress is crafted to order. Wedding dresses generally require 4–7 weeks; other dresses, including bridesmaid, prom and formal styles, require 1–4 weeks. Check the individual product page for style-specific details and any rush options.

Shipping time

After quality inspection and dispatch, expedited shipping typically takes 3–7 business days and standard shipping 9–15 business days. We ship from warehouses in both the U.S. and China, and delivery time can vary by destination.

What happens after ordering?

  1. Order confirmation: An automatic email is sent. Contact us within 24 hours if you need changes.
  2. Order review: Allow 1–4 business days for sizing, address and order-detail checks.
  3. Production: Our tailors cut and sew your dress.
  4. Quality inspection and dispatch: The dress is checked before shipping.
  5. Delivery: Your order is on its way.

Need it by a specific date?

Leave your required date in the checkout notes. Our team will prioritize your order and follow up to confirm. You can also contact us before purchasing for advice on timing.

Q2. How can I track my order?

1. Through your email

You'll receive an order confirmation after purchasing. Once your dress ships, we'll send a shipping notification with tracking details. Click "View Your Order" to check the latest delivery status.

2. Through your Misshow account

If you created an account at or before checkout:

  1. Log in at misshow.com and view your order history.
  2. Select your order.
  3. Find the tracking number and use the carrier link.

The full order-status timeline is available through the link in your shipping confirmation email.

3. No tracking number yet?

Tracking becomes available after shipment. If you haven't received updates after the expected processing time, contact us so we can investigate.

Q3. Can you deliver to my country?

We offer worldwide shipping. Check the countries and regions available at checkout to confirm whether we can deliver to your address.

Q4. How much does shipping cost?

Shipping fees vary by destination and total order weight. To see the cost:

  1. Add your desired items to the cart.
  2. Proceed to checkout.
  3. Enter your shipping address to see available options and exact costs before payment.

We offer expedited shipping for faster delivery at a higher rate and standard shipping for a longer, more economical transit option. Rates are calculated automatically based on your location and order weight.

Q5. Do I need to pay sales tax or customs duties?

Sales tax and VAT

All displayed Misshow prices are exclusive of sales tax and VAT. We do not collect or charge sales tax or VAT at checkout.

Import duties and customs fees

Your local customs authority may apply charges when the order arrives. These vary by destination and order value, are determined by your customs office and are the customer's responsibility.

All orders are shipped under D.D.U. (Delivered Duty Unpaid) terms. Misshow does not cover applicable taxes, customs duties, tariffs or other customs charges. Contact your local customs office for an estimate before ordering.

As stated in our Return Policy, refund requests are not accepted when a customer refuses delivery or declines to sign because of customs duties or taxes.

Q6. Can you deliver to a PO Box?

Yes, but PO Box delivery is available only via standard shipping. Expedited shipping cannot be used for PO Box addresses because of carrier restrictions.

For faster delivery, provide a physical street address. Double-check your address before ordering, as incomplete or incorrect details may cause delivery failure or delays.

Q7. My event is very soon. What should I do?

Contact us as soon as possible with your event date and your order number, if you have already ordered. Our team will review the timeline and advise on available options, including whether rush production is feasible.

Q8. I entered the wrong shipping address. What should I do?

Contact us immediately with the correct shipping address. Address changes can only be made before your order enters production or is dispatched.

Your order confirmation email includes the shipping address. Check it immediately after ordering so errors can be caught early.

Q9. Can I change my delivery address while the order is in transit?

Once an order is in transit, we're unable to change the delivery address on our end. The package will continue to the original address provided at checkout.

You may be able to request a redirect directly from the carrier:

  1. Find the tracking number in your shipping confirmation email.
  2. Contact the courier with your tracking details.
  3. Ask about an address update or redirect. Availability varies by carrier.

For future orders, check your address immediately after purchase and contact us before shipment if anything is incorrect.

Q10. What should I do if my order is delayed?

If your dress has not arrived within the timeframe stated on your receipt, contact us via live chat or email sales@misshow.com for assistance.

Q11. My order says delivered, but I haven't received it. What should I do?
  • Check your property: Look at the front door, mailbox, side entrance, garage and sheltered areas.
  • Ask your household or neighbors: Someone may have accepted the delivery for you.
  • Check building management: Ask your leasing office or central receiving area if applicable.
  • Contact the carrier: Give them your tracking number and ask for delivery details, such as a photo or GPS confirmation.

Carriers occasionally mark packages delivered 1–2 days before actual delivery. If you have just received the notification, we recommend waiting 24 hours before taking further action.

Q12. My package was returned to the sender. What should I do?

Common reasons include an incorrect or incomplete address, an unclaimed package or unsuccessful delivery attempts, or recipient details that do not match carrier records.

  1. Contact the carrier, such as FedEx, USPS or DHL, with your tracking number to confirm the reason and ask whether redelivery is possible.
  2. Contact us. Once we're notified of the returned package, we'll work with you to arrange reshipment to a corrected address.

An additional shipping fee may apply depending on the circumstances. Our team will explain the next steps after reviewing your case.

Returns, Cancellations & Changes

Back to top ↑
Q1. What is your return policy?

Read our full Return Policy. Additional return details are provided below.

1. Return eligibility and timeframes

Partial or full refunds are available only for issues caused by an error on Misshow's part. Contact us within 7 days of receiving your item and ship an approved return within 30 days of receiving it. The 30-day period starts when you receive the item, not when the return is approved.

Items returned for refund or exchange must be unworn, unwashed, unaltered, undamaged and clean, without lint or hair, in original packaging with original tags intact and attached. This does not exclude approved claims for defects or damage present on arrival: photograph the issue and return the item as received, without further wear, washing, alterations or damage.

Items not eligible for return

  • Custom orders, including customer-confirmed custom color, measurements, designs or special requirements.
  • Accessories, including jewelry, veils, gloves, shoes, headpieces, wraps and garment bags.
  • Intimate items, including corsets, petticoats, garters and robes.
  • Clearance, final-sale and sample-sale items.
  • Items marked non-returnable on the product page.
  • Bulk purchases made to try multiple dresses and keep only one.
  • Items that have been worn or damaged by improper cleaning.

Screen or environmental color differences are not quality defects. Returns sent without prior approval are not eligible for a refund.

Restocking fees

All approved returns are subject to a restocking fee deducted from the refund:

Dress category Restocking fee
Wedding and prom dresses 55% of the item price.
All other dresses 45% of the item price.

Restocking fees are calculated on the item price only, excluding shipping and tax.

2. How to return, step by step

  1. Submit your request within 7 days of receipt: Email sales@misshow.com with your order number, return reason and clear supporting photos.
  2. Wait for approval: Our team will provide return instructions and the factory return address. Do not send items without approval.
  3. Ship within 30 days of receipt: Use a trackable shipping service. Include the order number, recipient's name and return reason in the parcel. Keep the tracking number and shipping receipt.
  4. Return assessment: We inspect the returned item to confirm its condition and stated return reason. Refunds can only be processed after it is received in the required condition. Items that do not meet the return conditions may be rejected and sent back. For approved arrival damage or defects, return the item as received without additional changes or damage.

Refund method, calculation and timing

Approved refunds are issued to the original payment method. Shipping, return shipping, rush order fees and taxes are non-refundable. Customers are responsible for return shipping, which is not reimbursed.

Refund calculation: Order item price − Restocking fee − Shipping fee (if applicable) − 5% transaction service charge.

Original shipping, tax and rush order fees are not included in the refund.

Refunds generally take 3–15 business days to arrive after receipt, inspection and approval, depending on the bank or payment provider. Used coupons will not be reinstated.

Unapproved or late returns will not be accepted. Please retain your shipping receipt and tracking information. We are not responsible for returns lost or damaged in transit. Customers also pay any customs duties or taxes incurred during the return process.

3. Exchanges and replacement orders

We do not support direct exchanges. For an eligible approved standard-size return, you may use the return-and-reorder process: submit a return request, wait for approval, then place a separate order for the replacement. Return eligibility remains subject to the Return Policy; fit alone is not grounds for return when a dress matches your ordered specifications.

  • The return-and-reorder option is permitted once per order.
  • Discounts or promotional pricing from the original order do not apply to the new order.
  • Double-check size, color and style before ordering the replacement.

4. Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect due to an error on Misshow's part, contact us as soon as possible and within the 7-day contact window. Our team will review the details. Once confirmed, we may offer a refund or send a replacement.

Examples include quality defects, shipping damage, incorrect color, style or size, or the wrong item received. Provide clear photos of the dress, packaging, tags and the specific issue, plus your order number and a description. Wait for return approval before shipping anything back. Customers are responsible for return shipping under the Return Policy.

5. How do I choose the right color and size?

Color

Screen brightness, contrast and photography lighting can cause slight differences from the actual fabric. Consider a fabric swatch, where available, before ordering. For a bridal party or group, place dresses together and add a shared reference, such as the bride's name, so we can coordinate fabric batches.

Size

Measure your bust, waist and hips, then compare them with the size chart on the individual product page rather than your usual size in another brand. If you fall between sizes, contact us for advice; taking a dress in can be easier than letting it out. Ask about custom sizing when standard measurements do not match your proportions.

6. How are BOGO or "Buy X, Get Y" refunds handled?

Promotional purchases must first meet the Return Policy's eligibility requirements. Items in a Buy X, Get Y promotion, including free or discounted items, are treated as a bundled group. Each item's price is adjusted to reflect the overall group discount.

  • Returning the full-priced item: Return the free or discounted item at the same time. If you do not, the full retail value of that item is deducted from the refund.
  • Returning only the free or discounted item: No refund is issued.
  • Refund amount: Refunds are based on adjusted item prices after the group discount, minus applicable restocking fees and other standard deductions.

For example, paying $400 for a $400 prom dress plus a complimentary $100 bridesmaid dress represents a 20% discount on the $500 combined value. The adjusted prices are $320 for the prom dress and $80 for the bridesmaid dress. If both are returned and the return is approved, the refund is based on those adjusted prices, minus the applicable category restocking fees and other standard deductions.

Review the promotion terms before ordering and contact us with any questions about refund eligibility.

7. What is the refund policy for TBD orders?

A TBD ("To Be Determined") order allows dress details, such as color, size or style, to be confirmed later while securing an agreed promotional price. Contact us to confirm the arrangement for your order.

Before details or production are finalized, cancellation requests follow the timeframes calculated from payment confirmation below. After details are confirmed and the dress is made, the Return Policy and applicable return fees apply. Contact us promptly if you are unsure of your order's status.

Do TBD orders have a different refund policy?

No separate refund schedule applies. Confirmed and produced TBD orders follow the regular Return Policy and return fees; cancellation requests follow the payment-confirmation timeframes. Delaying the choice of details does not reset those timeframes.

8. Can I return or alter a custom-size dress?

Dresses made to your confirmed custom measurements cannot be returned. For minor issues, customers who keep a dress and choose local alterations receive a partial refund of 10%–25%, excluding shipping fees, as described in the Return Policy.

Contact us with your order number, details of the issue and any available alteration receipt so our team can review the request. You may also send the dress to us for modification, completed within 7 working days, with shipping in both directions paid by the customer.

Q2. What are your cancellation and changes policies?

Order changes

If you'd like to change the color, size, style or another detail, contact us within 24 hours of placing your order. We'll review whether your request can be accommodated. Depending on the production stage, additional fees may apply, and changes requested after 24 hours may not be accepted.

Cancellations

Cancellation timeframes are calculated from payment confirmation. These amounts apply to dress orders that have not shipped:

Time after payment confirmation Cancellation refund
Within 24 hours Full refund.
More than 24 hours, up to 48 hours Full shipping cost + 70% of the product purchase price.
More than 48 hours, up to 72 hours Full shipping cost + 50% of the product purchase price.
More than 72 hours Full shipping cost + 30% of the product purchase price.

Refund percentages apply to the product purchase price. The shipping cost is fully refunded for these pre-shipment cancellations. Once an order has shipped, it cannot be canceled.

Q3. Can I return a dress if it doesn't fit well?

A dress made according to your ordered specifications cannot be returned or exchanged solely because it does not fit as expected. Refunds are not available for fit or color issues resulting from measurements or selections provided by the customer. Contact us if you believe the dress does not match your order.

Measure first

Sizing varies between brands. For example, a size 8 in everyday clothing may correspond to a size 12 in a different formalwear collection. Compare measurements rather than clothing labels.

  • Take bust, waist and hip measurements.
  • Use the size chart on the individual product page.
  • Ask for advice if you fall between sizes. Taking in a dress may be easier than letting it out.

Contact us before ordering if you need help choosing a size or deciding whether custom measurements would be more suitable.

Q4. Can these dresses be altered?

Local alterations may be an option, depending on the dress and the adjustment needed. Our Return Policy notes that resizing may not be possible if the required measurements differ significantly from those originally ordered.

Seam allowances and alteration limits

Our dresses include extra fabric in side and zipper seams for alterations. In most cases, a dress can be let out by approximately 0.5 inches per seam across the two side seams and two zipper seams. Ask us about the allowance in your particular dress before planning an adjustment. Not all seamstresses work with zipper seams, so discuss this during your consultation.

Choosing a seamstress

  • Consult two or three local seamstresses.
  • Get quotes to compare expertise and cost.
  • Bring the dress and reference photos for an accurate assessment.

Local alteration support

For minor issues, customers who keep the dress and have it altered locally receive a 10%–25% partial refund, excluding shipping fees, under the Return Policy.

Our modification service

You may send the dress back for modification, which we complete within 7 working days. Customers pay shipping in both directions. Contact us to arrange the service.

Q5. I've returned my item. When will I receive my refund?

Refunds can only be processed after we receive the returned item and confirm that it meets the return conditions. An approved arrival-damage or defect return must be sent as received, without additional wear, washing, alterations or damage.

Once inspection is complete and the return is approved, the refund is issued to your original payment method. Refunds generally take 3–15 business days to arrive, depending on the bank or payment provider. Some financial institutions may take longer to display the credit.

The processing window begins after the item is received, inspected and approved, not when you ship it back. Contact us with your order number and return tracking details if you need an update.

Q6. Can I return a custom-size dress?

We do not accept returns of dresses made to customer-confirmed custom measurements or designs. Double-check all measurements before ordering.

If a minor adjustment is needed, contact us about local alterations or our modification service. Local alteration support follows the Return Policy's 10%–25% partial-refund provision, excluding shipping fees, rather than a separate fixed reimbursement schedule.

Q7. Can I order multiple dresses to try and keep one?

Purchasing multiple styles with the intention of returning all but one is not permitted. Dresses are made to order, and partial or full refunds are available only for issues caused by an error on Misshow's part under the Return Policy.

To help you choose before ordering, use the product size charts, ask about fabric swatches and contact our team for personalized sizing advice. Multiple made-to-order purchases can create unnecessary production and return costs, so ask us for help comparing styles first.

Products

Back to top ↑
Q1. Does every dress have a built-in bra?

Yes. Misshow includes a built-in bra for bust support and coverage in each dress, except Flower Girl Dresses.

Q2. Can you make small design changes to a dress?

We can accommodate certain modifications before production begins, such as adding straps, adjusting a neckline or changing another design detail.

Describe your request in the "Special Requirements" field at checkout. Be as detailed as possible so our team can review it. Changes depend on the style and construction; contact us before ordering if you're unsure whether a request is possible.

Q3. How do I choose my size?

1. Take your measurements

Use a soft measuring tape to measure bust, waist and hips while wearing fitted clothing or undergarments. Have someone else help for more accurate results.

2. Consult the size chart

Compare your measurements with the chart on each product page, rather than your usual clothing size. Formalwear grading differs between brands, so a different size number is normal.

3. Consider custom sizing

If standard measurements don't suit your proportions, ask about the custom-size option and provide the exact measurements requested for that dress.

Q4. My measurements don't fit a standard size. What should I do?

Choose "Custom Size" on the product page, where available, and provide your exact bust, waist, hip and other required measurements in the order details. Our tailors will use those measurements to make the dress.

Custom sizing is available on most styles and can help when your measurements fall between standard sizes or do not match one size consistently.

Q5. How do I measure myself?
  • Bust: Measure around the fullest part, keeping the tape parallel to the floor and comfortably snug.
  • Above bust: Measure above the bust, directly under the armpits. Keep the tape level, neither tight nor loose.
  • Full bust: Measure around the fullest part of the bust and record the measurement.
  • Under bust: Measure directly beneath the bust where a bra band sits. This is particularly relevant for empire-waist or corseted styles.
  • Waist: Measure around the natural waist, the narrowest part of the torso. Keep the tape level and snug without constricting.
  • Hips: Measure the fullest part of the hips and buttocks with the tape level.
  • Hollow to hem: Measure vertically from the hollow at the collarbone to your intended dress hem.
  • Shoulder width: Measure from shoulder tip to shoulder tip across the back.
  • Height: Stand straight and measure from the top of your head to the floor.
Q6. Can you make a dress that isn't on the website?

Send us photos, links, inspiration boards or a detailed description. Our team will review your request and quote based on style, fabric, embellishments and complexity.

Custom designs require full payment upfront and cannot be returned once made to your confirmed design. Cancellation requests follow the payment-confirmation timeframes in our Cancellation and Changes Policy.

Q7. How do I clean and store my dress?

Our dresses and fabrics are dry clean only; do not machine wash.

For wrinkles, use steam rather than applying an iron directly to lace, beading, sequins or delicate embellishments, which can cause damage.

Hang the dress in a cool, dry place away from direct sunlight to help preserve the fabric and color.

Q8. Are the dresses pictured what I will receive?

Our website photos show Misshow dresses made by our team, rather than stock images or designer replicas.

Slight color differences may occur because of screen brightness, contrast and photography lighting. We recommend a fabric swatch for a closer look at the color before ordering.

Q9. Are accessories included with the dresses?

Unless the product description states otherwise, accessories such as veils, jewelry, gloves, petticoats and wraps are not included and are sold separately.

If a dress includes a built-in petticoat or belt, this will be noted on its product page.

Accounts

Back to top ↑
Q1. Why can't I log in to my account?
  1. Check your email address for typos.
  2. Verify your password; passwords are case-sensitive.
  3. Use "Forgot Password" to reset it.
  4. Clear browser cache and cookies, or try another browser.
  5. If you checked out as a guest, you may not have registered an account.
  6. Use the same email address you registered with.

If you still cannot log in, contact our support team.

Q2. How do I reset my password?
  1. Visit the Misshow login page.
  2. Choose "Forgot Password".
  3. Enter the email linked to your account.
  4. Check your inbox and spam folder for the reset link.
  5. Follow the link and create a new secure password.
Q3. Do I need an account to buy here?

No. You can check out as a guest by entering your email and shipping details. Creating an account is optional and lets you track orders, save addresses and view order history.

Q4. How do I change my account email address?

For security, contact customer service with your current email, new email and order number for verification. Our team will update your email within 24 hours.

Q5. Why can't I see my order in my account?

You may have checked out as a guest rather than signing in. Other possibilities include using a different email, placing the order under another account or making a typo in the checkout email.

Contact us with your full name, shipping address and payment details so we can locate the order.

Q6. Is my personal information secure?

We use SSL encryption to help protect personal and payment information. For information about how personal information is collected, used and disclosed, including service providers and privacy choices, please read our Privacy Policy.

Still have a question?

Email sales@misshow.com with your order number, if available, and a brief description of what you need help with.