Refund policy

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Misshow customer care

Returns & Cancellations

Need help with your order? Email sales@misshow.com with your order number and a brief description of the issue.

Item issuesReturn stepsReturn conditionsCancellationsSizing & alterationsCustoms & taxes

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective or incorrect due to an error on Misshow's part, please contact us as soon as possible. Our team will review the details and follow up with you.

Once the issue is confirmed, we may offer a refund or send a replacement. Please provide photos or other evidence showing the issue, such as:

  • Quality defects
  • Damage during shipping
  • Incorrect color
  • Incorrect style
  • Incorrect size
  • Wrong item received

Photos to include

Please include clear photos of the dress, packaging, tags and the specific issue.

How to Return

  1. Contact us within 7 days of receiving your item.Email your order number, reason for return and supporting photos to sales@misshow.com.
  2. Wait for return approval.Our team will provide the return instructions and factory return address. Please wait for approval before sending your item back.
  3. Ship your approved return within 30 days of receiving your item.The 30-day period begins on the date you receive the item, not the date your return is approved. Include your order number, recipient's name and reason for return in the package.

Return shipping & refunds

Customers are responsible for all return shipping costs.

Refunds can only be processed after we receive the returned item in the same condition in which it was sent.

If your return is approved for damage or a defect present on arrival, return the item as received, without additional wear, washing, alterations or damage.

Return Conditions

Please review the conditions below before arranging a return. If you have questions about your item, contact us with your order details.

Original condition

Dresses and accessories returned for a refund or exchange must be unworn, unwashed, unaltered, undamaged and clean, with no lint or hair. All original tags must remain intact and attached.

This condition does not exclude approved claims for damage or defects present when the item arrived. Please photograph the issue and avoid further damage or changes before returning the item.

Issues caused by Misshow

Partial or full refunds are available only for issues caused by an error on Misshow's part.

Custom-sized & custom-designed dresses

We do not accept returns of dresses made to customer-confirmed custom measurements or designs.

Wear & cleaning

Items that have been worn or damaged by improper cleaning cannot be returned.

Screen color differences

Color variations caused by monitor displays or environmental conditions are not considered quality defects.

Return approval

Returns sent without prior approval are not eligible for a refund.

Order Cancellations

Cancellation timeframes are calculated from payment confirmation. The refund amounts below apply to dress orders that have not yet shipped.

Time after payment confirmation Cancellation refund
Within 24 hours Full refund.
More than 24 hours, up to 48 hours Full shipping cost + 70% of the product purchase price.
More than 48 hours, up to 72 hours Full shipping cost + 50% of the product purchase price.
More than 72 hours Full shipping cost + 30% of the product purchase price.

Once an order has shipped, it can no longer be canceled.

Sizing & Alterations

Measurement variations

As our gowns involve handwork, finished measurements may vary by approximately 1–2 inches above or below the specified measurements.

When the dress matches your order

Items made according to the specifications you ordered cannot be returned or exchanged solely because they do not fit as expected. You may choose to have the dress altered by a local tailor at your own expense. If the measurements you need differ significantly from those originally ordered, resizing may not be possible.

Local alterations

For minor issues, we encourage customers to keep the dress and have it altered locally. Customers who choose this option will receive a partial refund of 10%–25%, excluding shipping fees.

Our modification service

You may send the dress back to us for modification, which we complete within 7 working days. Customers are responsible for shipping costs in both directions.

Size or color selected when ordering

Refunds are not available for fit or color issues resulting from the specifications provided or selections made by the customer when placing the order.

Customs & Taxes

  • We do not accept refund requests when a customer refuses delivery or declines to sign for a parcel because of customs duties or taxes.
  • All orders are shipped under D.D.U. (Delivered Duty Unpaid) terms. Customers are responsible for any applicable taxes, customs duties, tariffs or other customs charges on international orders. Misshow.com does not cover these charges.
  • Customers returning an order are also responsible for return shipping and any customs duties or taxes incurred during the return process.

For information about applicable customs charges, please contact your local customs office.